M.RISE Privacy Policy

Ⅰ. Introduction

M.RISE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect personal data when you visit our website, contact us, purchase our CNC machines, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

Ⅱ. Scope of This Policy

This Privacy Policy applies to all data processing activities carried out by M.RISE in connection with our websites, communication channels, products, and services.

It applies to our customers, potential customers, suppliers, business partners, and visitors of our website.

If you access third-party websites through links on our website, please note that their privacy practices are independent of ours.

III.  Data We Collect and How We Use It

We may collect personal and business information directly from you, such as:

• Contact information (name, email address, phone number, company name, job title).
• Business information (industry, project needs, purchase history).
• Website usage information (IP address, browser type, pages visited, time spent).
• Communications (inquiries, emails, customer support requests).

Purposes of Use

We use your data for:

• Responding to inquiries and providing quotations.
• Processing and fulfilling orders.
• Providing customer support and after-sales service.
• Sending you updates about our products, solutions, and services.
• Improving our website and services through analytics.
• Meeting legal and regulatory requirements.

We will not use your data for purposes other than those stated without your consent.

IV.Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and provide personalized content.

You may control or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.

V.Sharing of Data

We do not sell or trade your personal information. However, we may share your data in the following cases:

• Within M.RISE Group (subsidiaries or affiliates).
• Service Providers who help us with IT hosting, marketing, logistics, or payment processing.
• Business Partners/Distributors to fulfill your order or provide local support.
• Legal Requirements if required by applicable law, regulation, or government authority.

Ⅵ. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When data is no longer required, it will be deleted or anonymized.

VII. Your Rights

Depending on applicable law, you may have the right to:

• Access and request a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to the processing of your data for marketing purposes.
• Withdraw consent for data processing at any time.
• Requests can be made by contacting us at the details provided below.

VIII. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet or storage system is 100% secure.

IX.International Data Transfers

As a China-based company, your data may be stored and processed in China or other countries where our partners and service providers operate. By using our website or services, you agree to such transfers, provided they are in compliance with applicable laws.

X.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the revised policy.

XI. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

M.RISE CNC Machine Factory

No.18-2-202, No,7366, Erhuandong Road, Lixia District Jinan City, China

Email: [email protected]

Tel/WhatsApp: +86-18615193872